Service

CRM | ERP and Digital Transformation Advisory

Strategic advisory to align your CRM and ERP landscape with business goals — connecting Salesforce with ERP systems, payment gateways, and custom APIs.

Overview

What you get

Our advisory practice helps leadership teams align Salesforce, ERP, and surrounding systems with measurable business outcomes. Beyond strategy, we also take delivery accountability: our senior consultants step in as programme and project managers, running governance, vendor coordination, budgets and multi-country rollout plans end to end — including technology rollout & adoption strategy that ensures new platforms are embraced, not just deployed — so the roadmap we design is the roadmap that gets executed.

Implementation Approach

How we deliver

01

Diagnose

Audit current CRM/ERP landscape, processes, and pain points across business units.

02

Design

Target-state architecture, integration blueprint, and prioritised roadmap.

03

Mobilise

Programme structure, governance, resourcing, and technology rollout & adoption strategy for execution.

04

Govern

Steering committee participation, KPIs, and value realisation tracking.

Platform Expertise

Where our team focuses

CRM/ERP Strategy

Align Salesforce with SAP, NetSuite, Oracle, and Microsoft Dynamics.

Multi-Country Rollouts

Coordinated programmes across 15+ countries and regulatory regimes.

Process Optimisation

Lean process design before automation — no automated chaos.

Integration Architecture

Event-driven and API-led integration patterns with MuleSoft and custom APIs.

Governance & Compliance

Audit trails, data residency, and regulatory alignment built in.

ROI Roadmaps

Sequenced initiatives with measurable business value at every phase.

Programme & Project Management

Programme and project managers running delivery, governance, budgets and vendor coordination.

Change Management & Adoption

Technology rollout & adoption strategy — stakeholder alignment, training and adoption plans that make new processes stick.

Typical Timeline

Phased delivery, no surprises

01

Discovery & Diagnostic

4–6 WEEKS

Stakeholder interviews, system audit, opportunity mapping.

02

Target Architecture

4–8 weeks

Future-state blueprint, integration patterns, vendor decisions.

03

Roadmap & Business Case

2–4 weeks

Sequenced initiatives, budget, expected ROI.

04

Programme Mobilisation

Ongoing

Governance, steering, value tracking through delivery.

Benefits

What our clients gain

  • Leadership-level advisory grounded in hands-on Salesforce experience.
  • Integration strategy that prevents costly rework downstream.
  • Multi-country expertise across regulatory and cultural boundaries.
  • Vendor-neutral recommendations focused on outcomes, not licences.
  • Clear, sequenced roadmap tied to measurable business value.

Ready to Transform Your Business?

Let’s discuss how our senior Salesforce consultants can accelerate your digital journey and deliver measurable results.