Service

Managed Salesforce Services & Support

Senior-led managed teams operating as an extension of your internal Salesforce function — delivering ongoing support, enhancements, and platform health.

Overview

What you get

Our managed services team operates as a flexible extension of your internal Salesforce function. From day-to-day admin support and enhancement backlogs to release management, DevOps, and architecture reviews — we provide senior expertise on tap, without the overhead of recruiting and retaining a full in-house team.

Implementation Approach

How we deliver

01

Onboard

Org assessment, knowledge transfer, and SLA design with your team.

02

Stabilize

Tackle the backlog, fix critical issues, document processes.

03

Optimise

Continuous improvement: enhancements, automation, and adoption.

04

Evolve & Deliver

Roadmap-driven evolution and on-going functionality delivery & upgrade according to your requirements.

Platform Expertise

Where our team focuses

Dedicated Teams

Named consultants who learn your org and stay engaged long-term.

Health Checks

Quarterly platform health and architecture reviews with action plans.

Release Management

Sandbox strategy, CI/CD pipelines, and safe deployment workflows.

Continuous Enhancement

Backlog grooming, sprint delivery, and stakeholder communication.

Tiered Support

L1–L3 support with SLAs aligned to your business hours.

Nearshore Delivery

Senior consultants in EU time zones with overlap into the US and Middle East.

Typical Timeline

Phased delivery, no surprises

01

Org Assessment

1–2 weeks

Audit, knowledge transfer, SLA and runbook design.

02

Stabilization

4–8 weeks

Critical fixes, backlog reduction, documentation.

03

Steady-State Operations

Ongoing

Support, enhancements, releases, monthly reviews.

04

Quarterly Reviews

Quarterly

Health check, roadmap, architecture validation.

Benefits

What our clients gain

  • Senior consultants from day one — no learning curve at your expense.
  • Flexible capacity that scales up or down with your needs.
  • Predictable monthly cost with transparent SLAs.
  • Reduced risk through governed release management and DevOps.
  • Access to multi-cloud expertise without hiring overhead.

Ready to Transform Your Business?

Let’s discuss how our senior Salesforce consultants can accelerate your digital journey and deliver measurable results.