IBM is an American multinational technology corporation headquartered in Armonk, New York, with operations in over 175 countries. They help many important companies navigate through the difficult process of digital transformation.
This case study is considered one of the most outstanding Service Cloud implementations in the Oil & Gas industry, nominated at Salesforce Dreamforce 2018 as the largest and most successful FSL/Service Cloud implementation across industry.
IBM is in charge of helping one of the biggest oil & gas companies in the world with their Digital Transformation journey. In order to achieve the project’s goals, IBM needed to partner with Nubessom, a trusted Salesforce company that increased IBM’s Salesforce resource capacity to work on several solutions development across the client’s organization.
With the joint efforts of IBM and Nubessom teams, an ambitious goal within the framework of the Operator Work Bench (OWB) project has been set to:
Our Salesforce Managed Services helped integrate different applications and services, which included Service Cloud and Field Service Lighting. A robust and agile solution was created to schedule equipment checks, record parameters and flag early identification of potential failures.
The solution also allows data sharing with PI Vision enabling trending and analytics of the equipment status. This allowed the client not only to save time by eliminating paper and reduce waiting, but also reduced failures with early id, fix and fault mitigation.
With Nubessom Salesforce Managed Services, the client improved overall collaboration, increased efficiency, and modernized for the next generation. Simultaneously, we assisted IBM in expanding their Salesforce resource capacity to provide the necessary support for the end client.
This project involved a collection of various applications and services combined in one power mobile device, in which Salesforce was included.
Operator WorkBench platform (OWB)
By using a mobile and digital Solution
Field Service Lightning
Call Centre Automation
IPfolio provides next-generation, cloud based, IP management software, that helps companies creating and managing a corporate IP Portfolio. IPfolio hired us for the full cycle development of an ISV App with a team of one architect and four developers.
PASHA Travel is a regional tour operator for Azerbaijan and Georgia. The client’s goal was to digitize tour management and automate sales processes, reservations as well as partner & service supplier management.
To make the 1st ever European Olympic Games in 2015 in Baku a success, the Baku 2015 European Games Olympic Committee needed a digital community for 6,000 athletes from 50 nations.