Community Self-Service Portal
The International Air Transport Association (IATA) is a trade association of the world’s airlines. Consisting of 290 airlines, primarily major carriers, representing 117 countries, the IATA’s member airlines account for carrying approximately 82% of total available seat miles air traffic.
Using the Salesforce Community Cloud the client wanted us to create a self-service customer fulfillment portal.
The creation of a self-service customer fulfillment portal with improved user experience which decreases the likelihood of errors and increases data quality using Salesforce Community Cloud.
Creating and maintaining complex data structure with a multitude of rules that insures data quality and integrity.
Creating an ergonomic user interface that guides customers through all the steps of data entry and customer case creation.
The solution we integrated is capable of scheduling annual re-validations of user-entered data. It also saves time by fully automating data entry by users and not requiring employee input beyond confirmations and sanity checks. The system rigidly controls data integrity and quality and allows data integrations with Mulesoft.
Data integrity and quality
Salesforce solutions we used
Related Case Studies
Workforce Support Centre Automation
Six thousand athletes, 16,000 volunteers, 4,000 coaches and 600,000 tickets sold. To make the 1st ever European Olympic Games a success, the Baku 2015 European Games Olympic Committee needed to bring together all these different stakeholders.
B2B & B2C Self-Service Portals and Mobile Solutions
Castrol needed B2B and B2C Self-Service Portals and a mobile solution to integrate various services and make a user-friendly mobile accessibility possible.
Digital Athletes Community
To make the 1st ever European Olympic Games in 2015 in Baku a success, the Baku 2015 European Games Olympic Committee needed a digital community for 6,000 athletes from 50 nations.