Community Self-Service Portal
The International Air Transport Association (IATA) is a trade association of the world’s airlines. Consisting of 290 airlines, primarily major carriers, representing 117 countries, the IATA’s member airlines account for carrying approximately 82% of total available seat miles air traffic.
Using the Salesforce Community Cloud the client wanted us to create a self-service customer fulfillment portal.
Project overview
Objective
The creation of a self-service customer fulfillment portal with improved user experience which decreases the likelihood of errors and increases data quality using Salesforce Community Cloud.
Solution
Creating and maintaining complex data structure with a multitude of rules that insures data quality and integrity.
Creating an ergonomic user interface that guides customers through all the steps of data entry and customer case creation.
Result
The solution we integrated is capable of scheduling annual re-validations of user-entered data. It also saves time by fully automating data entry by users and not requiring employee input beyond confirmations and sanity checks. The system rigidly controls data integrity and quality and allows data integrations with Mulesoft.
Business value
+
Data integrity and quality
-
Manual input
Salesforce solutions we used
Features
Self-registration
Full self-service
Integrations
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