Industry Cloud for Volton
Volton Energy Company, based in Greece, is a leading provider of energy solutions, specializing in renewable energy sources and efficient power distribution. With a vision for sustainability and innovation, Volton has diversified its portfolio to include telecommunications services through its Mobile Virtual Network Operator (MVNO) business. By leveraging advanced technologies and a customer-centric approach, Volton aims to empower communities with reliable energy and seamless connectivity, driving progress towards a greener and more connected future.
Project overview
Challenge
Integrate solutions suitable for both the energy and communications sectors, each requiring different features and functionalities.
Avoid maintaining separate customer databases for energy and communications segments, as this leads to fragmented data and inconsistent customer experiences.
Identify and capitalize on cross-selling opportunities between energy and communications customers.
Streamline operations by consolidating views from multiple disparate systems (such as billing) onto one platform, reducing complexity.
Integrate third-party partners, such as distributors and retailers, to broaden market reach and capitalize on additional sales opportunities.
Ensure consistent and efficient support across different communication channels, including chatbots, social media platforms, and call centers.
Solution
Salesforce accommodates the specific needs of both sectors within Energy Cloud and Communication Cloud solutions.
Customer 360 view aggregates data from both sectors into a single platform, providing a comprehensive view of each customer’s interactions, preferences, and history.
Analytics tools enable Volton to identify patterns and preferences among customers from different segments, facilitating personalized cross-selling campaigns and promotions.
A centralized platform consolidates various business applications, reducing IT overhead and streamlining processes for improved efficiency and cost-effectiveness.
Partner Community enables collaboration with partners, sharing leads and opportunities, tracking partner performance, fostering a cohesive ecosystem that drives mutual growth and success.
Service Cloud’s omnichannel support enables management of customer inquiries and issues from various channels within a unified interface, enhancing responsiveness and customer satisfaction.
Salesforce solutions we used
What Volton said about us
Antonis Vazaios
IT Director at Volton
“We are impressed with your company’s experience and expertise”
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