Salesforce Identity solution implementation for the energy industry

The challenge

With over 33 million customers across 30+ countries, E.ON needed a fast, flexible and efficient unified Salesforce Identity solution with multi-brand support and strict data segregation between B2B applications — while migrating to a new consent management structure to comply with new data privacy laws.

Our solution

We delivered a cloud-based digital identity authentication layer with granular access control, Identity Lifecycle Management to provision and revoke app access at scale, identity event logs feeding adoption reports and dashboards, plus Transaction Security Policies and Threat Detection using statistical and machine-learning methods.

Impact

• 3M+ customer identities supported on the platform
• GDPR-compliant consent management structure
• API for viewing and managing Identity features
• Historical identity data tracked and archived