AZPROMO
Salesforce implementation for the Azerbaijan Export and Investment Promotion Agency
The challenge
AZPROMO needed a comprehensive CRM to run its Investor Relationship Management process, guarantee timely and accurate handling of investor applications, requests and complaints under a Systematic Investor Response Mechanism, and keep uninterrupted collaboration and full interaction history across all departments.
Our solution
A multi-cloud implementation on Sales, Service and Experience Cloud delivering a 360° investor and partner view with lead, account and contact data management and onboarding tracking; SIRM case and complaint lifecycle management with email, phone and webform intake and routing; investment project cycle management; and contract, file and document management.
Impact
- 360° view of investors, partners and government bodies
- Guided investor onboarding process
- Case routing and status tracking across departments
- Maximum data integrity with in-depth reporting
Products & technologies used
Sales CloudService CloudExperience CloudMulti-Cloud
"Our team truly appreciates Nubessom's support. They were always ready to handle extra requirements, provide relevant solutions, and guide us from the start. Nubessom ensured our team members understood processes clearly, offering detailed explanations, mentoring support, and training. Their reliability and willingness to go the extra mile greatly contributed to our success."
