Salesforce Identity solution implementation for the energy industry
E.ON is a European electric utility company based in Essen, Germany. It runs one of the world’s largest investor-owned electric utility service providers. It operates in over 30 countries and has over 33 million customers.
They needed a trusted Salesforce Partner to implement a B2B and B2C Salesforce Identity solution and migrate to a new consent management structure.
Project overview
Challenge
With so many customers and partners around the world, E.ON needed to implement a Salesforce unified identity solution that could be fast, flexible and efficient.
With multi-brand support to manage various applications within the group and strict data segregation between multiple B2B applications.
In order to comply with the New Data Privacy Laws E.ON had to migrate to a new Consent Management Structure.
Solution
We immediately started working on a Cloud-Based Digital Identity Authentication that keeps granular control over user access.
With Identity Lifecycle Management which streamlines the process for providing and removing access to apps for multiple users simultaneously.
The solution also included Identity event logs for creating reports and dashboards to monitor solution status and adoption.
Finally, we deployed Transaction Security Policies and Threat Detection setup which uses statistical and machine learning methods to detect threats to your Salesforce org.
Result
After our implementation E.ON platform support 3+ M end clients and efficiently assures their identity and logins.
Having an API for viewing and managing Identity features made the process smooth and fast. Including the ability to track and archive Historical Data.
The new consent management structure is now updated and entirely compliance with the new GDPR regulations.
Business value
3mln+
Customer identities
GDPR
Compliance Updated
Migrating to new Consent Management Structure
Salesforce solutions used
Salesforce Identity
Features
Identity self-service
Email verification
SMS verification
Integrations
What E.ON said about working with us
Randheep Kallum Purath
I would like to point out a few key contributions below:
- Helping us to enhance the overall security of the platform.
- Prepared future architecture and shed light in the direction of scaling up the services.
- Defined standards and processes that the team could follow to meet business expectations.
- Guided us to use various licenses and product variants effectively to bring down cost and improve customer experience.
- Assisted Developers to keep up the code quality and configurations to avoid any unprecedented issues.
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