Salesforce Sales Cloud and Service Cloud optimization for an Azerbaijan Space Agency

Azercosmos is the premier satellite services operator from Azerbaijan and holds a pivotal position in the aerospace industry for the Eurasian region. Headquartered in Baku, Azercosmos offers satellite-based telecommunication and Earth observation services, catering to both governmental and commercial needs across Europe, Africa, the Middle East, the South Caucasus, and Central Asia.

Project overview

Azercosmos was facing significant limitations with its existing Capacity Planning system, which could only handle one processing task at a time and took 10-15 minutes to generate a report. This system lacked the adaptability and customization needed for efficient satellite usage management. There was a critical need for an enhanced system that could incorporate multiple new features to better manage and monitor satellite capacities.

Solution

To address these challenges, Nubessom redesigned the Capacity Planning system utilizing modern Apex and LWC best practices. This overhaul significantly reduced the runtime and removed the need for intermittent data storage, streamlining the process. The data sorting capabilities were expanded, providing more robust options for organizing information.

The charting system was completely rebuilt to offer precise data visualization with dynamic chart sizing and textured graphs, making it easier to differentiate between various types of satellite capacity usage. Custom objects were developed to dynamically group and organize satellite transponders, enhancing flexibility in data presentation. Moreover, a new scheduling system was introduced, enabling users to schedule reports and receive PDF printouts via email, thus improving the overall functionality and user experience of the system.

Features

Proportional visuals with data accuracy

PDF Printout

120x faster runtime, down to 5 seconds from 10 minutes

Schedulable PDF delivery to email

Textured graphs for visual differentiation

Salesforce solutions we used

Service Cloud

Sales Cloud

Integrations

Business value

An enhanced capacity planning system that enables users to effectively monitor and manage satellite transponder usage and capacity, offering customizable options to accommodate individual user preferences.

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